FAQ – Minestoria
Welcome to the Minestoria FAQ page. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
🛒 Orders
How do I place an order?
Simply browse our collections, select your favorite items, add them to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Please contact us immediately at scottbradlyq@gmail.com if you need assistance.
What if I entered the wrong shipping address?
If you made a mistake, contact us as soon as possible. We will try to update your order before it is shipped.
🚚 Shipping
How long does shipping take?
- Processing time: 1–3 business days
- Shipping time: 5–10 business days
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Will I receive a tracking number?
Yes! Once your order is shipped, you will receive a tracking number via email.
Why is my order delayed?
Delays may happen due to:
- High demand
- Holidays
- Shipping carrier issues
- Customs processing
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date you receive your item.
What condition must items be in?
Items must be:
- Unused
- In original condition
- In original packaging
Who pays for return shipping?
Customers are responsible for return shipping costs.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.
💳 Payments
What payment methods do you accept?
We accept secure payments via major credit/debit cards and trusted payment providers.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely. Your information is never stored on our servers.
👗 Products
Are your products true to size?
We recommend checking the size guide available on each product page for the best fit.
Do colors match the images?
We do our best to display accurate product images, but slight variations may occur due to screen settings.
📞 Contact & Support
How can I contact Minestoria?
You can reach us at:
📧 Email: scottbradlyq@gmail.com
📞 Phone: +1 320-288-2887
How long does it take to get a response?
We typically respond within 24–48 hours.
🌍 General Questions
Do you ship internationally?
Currently, we primarily serve customers in the United States.
Why should I shop at Minestoria?
- Trendy clothing and accessories
- Affordable prices
- Free shipping
- Secure checkout
- Reliable customer support